Refund policy

Atelier No.4

Returns

You may request a return within 30 days of the delivery date. All returns must be pre-authorized by us before you ship anything back — items returned without authorization may be refused or subject to a restocking fee.

It is the customer's responsibility to:

Review product descriptions, sizing charts, and photos carefully before ordering
Select the correct size, color, and quantity at checkout
Inspect the item upon arrival and report any concerns within the window stated below

To be eligible for a return, the item must be:

Unused, unworn, unwashed, and undamaged
In its original packaging with all tags attached
Accompanied by proof of purchase (order number or receipt)

Items that show signs of wear, use, alteration, or damage caused after delivery will not be accepted, and no refund will be issued. We reserve the right to deny a return or refund at our discretion if these conditions are not met.

How to Start a Return

Email us at support@atelierno4.com with your order number and the reason for the return before sending anything back. Returns sent without prior authorization are the customer's responsibility and may not be refunded.

Who Pays Return Shipping

Change of mind, incorrect size/color selected, or any reason other than a manufacturing defect: the customer is responsible for all return shipping costs, and a restocking fee of up to 15% may be deducted from the refund.
Manufacturing defect confirmed by us upon inspection: we cover return shipping. Note that a claim of "defective" is subject to our inspection; items damaged through customer misuse, normal wear, or improper care are not considered defective.

A refund is not guaranteed simply because an item is returned — it is contingent on the item passing inspection under the conditions above.

Refunds

Once we receive and inspect your return, we'll notify you by email whether your refund is approved. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to post the refund.

Exchanges

If you'd like a different size, color, or item, let us know in your return request and we'll do our best to arrange an exchange, subject to availability.

Non-Returnable Items

The following items cannot be returned:

Final sale or clearance items
Gift cards
Items marked as non-returnable at time of purchase

International Orders

For orders shipped outside the United States, customers are responsible for return shipping costs (except in cases of defect or our error) and any customs fees are non-refundable.

Damaged or Incorrect Items

Customers are responsible for inspecting their order immediately upon delivery. If your order arrives damaged or you received the wrong item, you must contact us at support@atelierno4.com within 48 hours of delivery, with a photo of the item, packaging, and shipping label. Claims submitted after this window will not be eligible for a free replacement or refund. Once this window has passed, any return will be treated as a standard return subject to the terms above (customer-paid shipping, restocking fee, and inspection).