Shipping policy

Atelier No.4

Processing Time

Orders are typically processed and shipped within 1–3 business days of being placed. Orders placed on weekends or holidays will be processed the next business day. You'll receive a shipping confirmation email with tracking information once your order ships.

Domestic Shipping (United States)

Free standard shipping on orders over $70 USD.
Orders under $70 USD ship at a flat calculated rate at checkout, based on weight and destination.
Estimated delivery time: 3–7 business days after processing, depending on your location.

International Shipping

We ship to select countries outside the United States. Shipping rates and estimated delivery times are calculated at checkout based on destination and package weight.

Estimated delivery time: 7–21 business days, depending on destination and customs processing.
Free shipping promotions apply to U.S. orders only and do not extend to international orders.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before ordering.

Order Tracking

Once your order ships, you'll receive a tracking number by email. Please allow 24–48 hours for tracking information to update.

Lost or Delayed Packages

Atelier No.4 is not responsible for delays caused by the carrier, customs, or circumstances beyond our control (weather, strikes, etc.). If your package appears lost or significantly delayed, contact us at support@atelierno4.com and we'll work with the carrier to locate it.

Incorrect Shipping Addresses

It is the customer's sole responsibility to enter a complete and accurate shipping address at checkout. We are not liable for orders delayed, lost, or delivered to the wrong address due to an error in the address provided by the customer, and no refund or free reshipment will be issued in these cases. If you notify us of an address error within 1 hour of placing your order, we will attempt to correct it, but we cannot guarantee the change will be made in time.

Risk of Loss and Delivery Confirmation

Once your package is marked as "Delivered" by the carrier's tracking system, responsibility for the item transfers to the customer. Atelier No.4 is not responsible for packages confirmed as delivered but later reported lost or stolen. If you believe your package was lost or stolen after delivery, you must file a claim directly with the carrier and/or local authorities; we are happy to provide tracking documentation to support your claim, but we are not obligated to issue a replacement or refund in these cases.

Customer Responsibility for Customs Compliance

The customer is solely responsible for knowing and complying with the import regulations, duties, and taxes of their destination country. Atelier No.4 is not responsible for packages delayed, seized, or returned by customs authorities, and no refund will be issued for shipping costs in such cases. Any additional fees required to release a held package are the customer's responsibility.